Returns & Refund Policy
At The Wine Cellar Group, we strive for excellence in every bottle, but if your selection is damaged or flawed, we offer a 30-day return window for an exchange or full refund. To ensure quality control, please keep the original cork and bottle as we may require them for inspection by our sommeliers.
Contact Our Cellar Team
Email our customer support within 30 days of purchase with your order number and details regarding the issue with your wine.
Provide Proof of Purchase
Attach a photo of the damaged bottle or label and include your original digital receipt to initiate the verification process.
Return Shipping or Drop-off
Once approved, follow our instructions to ship the bottle back using our temperature-controlled labels or visit any of our retail locations.
Receive Refund or Replacement
After we inspect the returned item, we will issue a credit to your original payment method or ship a replacement bottle at no extra cost.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing